WHAT WE DO

Lien Nutrition offers a holistic approach in nutritional therapy to enhance your well-being through tailored diet and lifestyle interventions. Our approach prioritizes preventive healthcare, optimizes physical and mental health, and supports the management of chronic conditions. By understanding the root causes of your health issues, we develop a customized plan that may include targeted dietary changes, nutraceutical prescriptions (supplements), and lifestyle guidance.

HOW WE OBTAIN YOUR PERSONAL DATA

You provide us with personal data in the following ways:

• By completing a nutritional therapy questionnaire

• By signing a terms of engagement form

• During a nutritional therapy consultation

• Through email, over the telephone or by post

• By taking credit card and online payment

This may include the following information:

• Basic details such as name, address, contact details and next of kin

• Details of contact we have had with you such as referrals and appointment requests

• Health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans

• GP contact information

• Bank details

We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.

INFORMATION WE GET FROM OTHER SOURCES

​We may obtain sensitive medical information in the form of test results from biochemical testing companies. We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.

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We may obtain sensitive information from other healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.

HOW WE USE YOUR PERSONAL DATA

We act as a data controller for use of your personal data to provide direct healthcare. We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.

DO YOU SHARE MY INFORMATION

We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

•    Our registrant body, and our professional association for the processing of a complaint made by you
•    Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential
•    Anyone to whom we may transfer our rights and duties under any agreement we have with you
•    Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg, the ANP if we have a duty to do so or if the law allows us to do so)

We may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare. We will not include any sensitive information.

We will seek your express consent before sharing your information with your GP or other healthcare providers. However if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.

WHAT ARE YOUR RIGHTS

Under data protection law, you have various rights regarding your personal information: You have the right to rectify, amend, correct or erase your data except where there is a legal basis for refusal.

Right to access: You can request copies of your personal information.

Right to rectification: You can ask us to correct any inaccurate or incomplete information.

Right to erasure: You can ask us to delete your personal information in certain circumstances, although this may affect our ability to continue the business relationship.

Right to restrict processing: You can ask us to limit the processing of your personal information in certain circumstances.

Right to object: You can object to the processing of your personal information in certain circumstances.

Right to data portability: You can request that we transfer your personal information to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. Requests for access must be made in writing, by email. We have one month to respond to your request. Access to examine the records is provided free of charge. If you would like to exercise any of these rights, please contact Lien Nutrition through the website.

HOW IS THE INFORMATION STORED AND SECURED

We process personal data only when there is a legitimate basis and ensuring fair and lawful processing. Additionally, in line with the common law duty of confidence in healthcare, any identifiable information shared with us is treated confidentially and used solely for direct healthcare purposes. We prioritise the protection of your information, provide transparency regarding its usage, and respect your preferences regarding information sharing.

The personal data held by Lien Nutrition is stored securely in various forms:

Notes may be made by the nutritional therapist using a laptop, with the data stored in encrypted cloud storage.

Online: Personal information is stored on digital software programs for diary/calendar, invoicing, and accountancy processing. When you become a client and sign up to HealthPath Pro, our appointed practice management software which is GDPR compliant. Please refer to their website for their Privacy Policy.

Information may also be held in email format, provided by the client and stored within an online emailing system.

All online and cloud storage of data is encrypted and protected by logins and passwords. Additionally, all external data processors that support us, such as Paypal and our booking and financial software providers, are legally and contractually bound to operate and prove security arrangements to protect personal information.

All records held by Lien Nutrition will be kept for the duration specified by guidance from our professional association the ANP.

LINKS TO THIRD PARTY WEBSITES

Users should be aware that if they access other websites, using the links provided, these are outside our control. If they provide personal data to other companies, the privacy policies of those companies determine the uses to which that information is put, and Lien Helsen’s Privacy Policy will no longer apply.

WEBSITE TECHNICAL DETAILS

Forms

Electronic forms are utilised on our website making use of an available ‘forms module’ which has several built-in features to help ensure privacy. We also aim to use secure forms where appropriate.

Cookies

Cookies are small text files that aid the technical functioning of our website. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement. We do not use cookies to collect private or personally identifiable information. The cookies used contain random strings of characters and minimal session information, without collecting personal data. Some areas of the site may use cookies to store presentation preferences in a purely technical manner, without identifying individuals.

Note that analytics software also uses cookies, but we do not collect personal information through this. Most web browsers allow control over cookies through settings. Visit www.allaboutcookies.org for more information on managing and deleting cookies. To opt out of Google Analytics tracking, visit http://tools.google.com/dlpage/gaoptout.

ANALYTICS

Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.

COMPLAINTS

If you have a complaint regarding the use of your personal data then please contact us via the website and we will do our best to help you.

CONSENT

By providing personal data to Lien Nutrition, users consent to the processing of such data by Lien Nutrition as described in this Privacy Policy.